Support & Contact

We're here to help! Choose the best way to reach us.

Contact Methods

💬

General Support

Questions about your API key, usage, or general inquiries.

support@verdix.com →
🔧

Technical Support

API issues, integration help, or technical questions.

api@verdix.com →
💳

Billing & Subscriptions

Payment issues, upgrade/downgrade, or refund requests.

billing@verdix.com →
🔒

Privacy & Data

Data deletion, privacy concerns, or GDPR requests.

privacy@verdix.com →
⚖️

Legal

Terms of Service, licensing, or legal questions.

legal@verdix.com →
🏢

Business & Partnerships

Enterprise inquiries, custom solutions, or partnerships.

contact@verdix.com →
⏱️ Response Times:
• Free Tier: 48-72 hours
• Hobbyist: 24-48 hours
• Professional: 12-24 hours (priority support)
• Enterprise: 4-8 hours (dedicated support)

Frequently Asked Questions

How do I get my API key?
Visit the API page and click "Get Started" on the Free plan. Enter your email, and your API key will be sent instantly.
Where can I view my API usage?
Log in to the API Dashboard with your API key to see real-time usage statistics, request history, and rate limits.
How do I upgrade or downgrade my plan?
Email billing@verdix.com with your API key and desired plan. Changes take effect at the start of your next billing cycle.
What happens if I exceed my rate limit?
You'll receive a 429 Too Many Requests error. Free tier: 100 requests/day, 10/minute. Paid plans have higher limits. Check your dashboard for real-time usage.
Do you offer refunds?
Yes! We offer a 7-day money-back guarantee for all paid plans. Email billing@verdix.com to request a refund.
Can I use VERDIX API for commercial projects?
Absolutely! All plans (including Free) can be used for commercial projects. For high-volume production use, we recommend Professional or Enterprise tiers for SLA guarantees.
How accurate is the stock data?
We fetch data from reliable sources (Yahoo Finance, Alpha Vantage). Data is updated regularly and cached for performance. See our Terms of Service for full disclaimers.
What makes VERDIX different from other stock APIs?
VERDIX is the only API specialized in dividend stock analysis. We provide proprietary VERDIX dividend quality scores (sustainability, quality, growth) that you can't get anywhere else.

Documentation & Resources

Most questions can be answered in our comprehensive documentation:

Report Security Issues

🔒 Found a security vulnerability?
Please email security@verdix.com immediately. Do not disclose security issues publicly. We take security seriously and will respond within 24 hours.

Still have questions?

Our support team is ready to help you succeed with VERDIX API

Contact Support

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